Cowboy Roundup Frequently Asked Questions
Estimating and Project Requests
How do I request an estimate for a new system?
You can request an estimate by calling our office or submitting a form through our website.
We provide professional, on site assessments to ensure accurate, transparent pricing based on your home’s specific needs.
Do you offer online quotes?
We do not provide quotes over the phone, however you can request an estimate online or by calling 937-696-3399. Every estimate is based on an in-person evaluation to ensure accuracy and avoid surprises.
How do you determine the cost of a repair?
Repair costs are determined after a professional diagnostic visit.
Our technicians identify the root issue and provide clear, upfront pricing before any work begins with no hidden fees.
Emergency and Urgent Services
Do you provide emergency HVAC services?
Yes, we offer 24/7 emergency service for no heat, no cooling, and safety related issues.
After hours service may include an emergency fee.
What should I do if I smell gas or burning?
Turn your system off immediately at the thermostat and breaker, then call for emergency service.
Do not attempt to troubleshoot gas or electrical issues yourself.
System Troubleshooting and Maintenance
My system is not working. What should I check first?
Check your thermostat settings, thermostat batteries, breaker, system power switch, and air filter.
If needed, reset the system by turning the thermostat off, shutting off the breaker for one to two minutes, then restarting both.
How often should I change my air filter?
Replace standard filters every one to three months, or monthly if you have pets or allergies.
A clean filter improves airflow, prevents system damage, and lowers energy costs.
What maintenance does my HVAC system need?
Schedule professional maintenance twice per year, once in spring and once in fall.
Routine service helps prevent breakdowns and extends system lifespan.
Why is my AC leaking, freezing, or blowing warm air?
These issues are often caused by restricted airflow, dirty filters, or refrigerant problems.
Additional causes include an outdoor unit that is not running or electrical issues.
If your system is frozen, turn it off and allow it to thaw before scheduling service. Leaks should be addressed quickly to prevent water damage.
Why is my furnace blowing cold air or short cycling?
Cold air may be due to thermostat settings, warm up cycles, or ignition issues.
Short cycling is commonly caused by airflow restrictions, thermostat problems, or system sizing issues.
How does a heat pump work?
A heat pump moves heat rather than generating it.
It cools your home in summer and pulls heat from outdoor air in winter. Heat pumps produce warm, not hot air, and may use auxiliary heat in colder temperatures.
Why is my energy bill so high?
High energy bills are often caused by dirty filters, lack of maintenance, aging equipment, air leaks, or thermostat settings.
If your system is running longer than normal or struggling to maintain temperature, it may need service or evaluation.
Technical Services and Expertise
How long should my HVAC system last?
Furnaces typically last fifteen to twenty years, while air conditioners and heat pumps last ten to fifteen years.
Rising energy bills may indicate aging equipment or efficiency issues.
What are the benefits of the iWave R and whole home humidification?
The iWave R improves air quality by reducing dust, allergens, and odors without requiring maintenance. It works by releasing ions that attach to airborne particles and help reduce contaminants.
It is designed for safe use in occupied homes and does not produce harmful ozone levels.
Whole home humidifiers add moisture during dry months, improving comfort and protecting your home.
How is a whole home humidifier different from a portable unit?
A whole home humidifier treats the entire home, requires no daily refilling, and provides more consistent humidity control than single room units.
Can too much humidity be a problem?
Yes, excess humidity can cause window condensation and increase the risk of mold growth.
Proper setup and control are important to maintain safe indoor humidity levels.
Do you service all HVAC brands or offer second opinions?
Yes, we service all major HVAC brands and provide honest second opinions.
If you have received a high quote elsewhere, we are happy to evaluate your system and provide a clear recommendation.
When should I call a professional?
If basic troubleshooting does not resolve the issue, it is best to have a licensed technician inspect your system.
Early diagnosis can prevent more costly repairs and ensure your system is operating safely.